Collection Agents Insurance Program from Donald Gaddis Company
Donald Gaddis Company offers a Collection Agents Insurance program designed for the specific liability exposures collection agencies and collection law firms encounter. As a wholesale broker with deep experience in this niche, we provide tailored professional liability and E&O solutions that reflect the realities of a business that relies on frequent outbound communications — calls, letters, emails, and faxes.
Many standard professional liability policies contain exclusions for unsolicited communications. While those exclusions target spam or telemarketing abuses, they can unintentionally leave collection firms exposed because contacting consumers is central to their operations. We work with carriers to identify markets and negotiate coverage terms that address those communication-related gaps.
Ideal Accounts and Appetite
We place accounts for a range of collection-focused operations, including:
- Third-party debt collection agencies
- Collection attorneys and law firms
- Medical debt recovery agencies
- Retail and commercial receivable collection firms
Accounts with frequent low-severity nuisance activity are evaluated on context; frequent minor complaints are not an automatic declination if loss patterns and controls are reasonable.
Coverage Highlights and Advantages
- Negotiated coverage for claims tied to common communication practices (phone, email, fax, mail)
- Options to limit reporting of minor nuisance claims—particularly those resolved below a deductible threshold
- High-deductible structures with flexibility on reporting and claim handling
- Custom E&O and professional liability wording geared to collection industry exposures
These features help protect insureds from harassment allegations, FDCPA-style claims, and other communication-based exposures that frequently generate complaints even when litigation does not follow.
Underwriting Notes
We maintain a fluid list of carrier partners, enabling us to match submissions to the best available market. Our underwriters understand the operational drivers of the collection industry and will work with you to structure terms that fit the account.
Key items underwriters review include training and quality-control processes for collectors, complaint handling and dispute documentation, volume and type of outreach, and any prior claim patterns. We can help present accounts with frequent low-severity incidents in a way that emphasizes controls and risk management.
Territories and Availability
We can write business in most states, including: AL, AZ, CA, CO, FL, GA, HI, IL, IN, IA, KS, MI, MN, MO, NE, NY, NC, OH, OK, PA, SC, TN, TX, VA, WV, and WI. Policies may be admitted or non-admitted depending on the carrier selected and state filing requirements.
Why Work with Donald Gaddis Company?
As a wholesale broker focused on niche professional lines, Donald Gaddis Company brings market access, technical underwriting knowledge, and advocacy. We understand how to negotiate terms that reflect the practical needs of collection firms and to frame submissions so carriers see the full picture—controls, procedures, and claim context.
Example scenarios where this program fits:
- You have a mid-sized third-party collector that makes high volumes of outbound calls and has several nuisance complaints a year but no lawsuits. We can seek terms that avoid inflating loss runs with every minor incident.
- You represent a small collection law firm that wants professional liability coverage that explicitly addresses communication exposures typically excluded by standard E&O forms. We can target markets that will consider negotiated communication coverage.
If you need help placing an account that struggles with exclusions tied to core collection activities, or you want a market that understands frequent low-severity complaint patterns, connect with our underwriting team.